Returns & Exchanges
At Peléton, we want you to be completely satisfied with your home fitness and wellness investments. If your purchase doesn't perfectly fit your space or lifestyle, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all hardware, manuals, and accessories are included to qualify for a full refund.
Affix Shipping Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing